Residential Assistance


Tenant Application

Click to download an application form and email to with 100 points of ID detailed in the form.

Call us on (03) 8102-1303 and we will email an application form to you.
Collect an application form at our office

Download Application


For maintenance issues email us at confirming your property address, details of the issue with a photo if possible and your contact number.

We will then contact you about the issue and organise appropriate maintenance contractors where required.

Urgent Repairs

Urgent repairs include a burst water service, a blocked or broken toilet, a serious roof leak, a gas leak, a dangerous electrical fault, flooding or serious flood damage and serious storm or fire damage.
If you have an urgent repair contact us immediately on (03)8102-1303 as well as emailing


Emergency Fire Police Ambulance – Telephone 000 (zero, zero, zero)
Emergency Services (SES) – Telephone 132 500
Non-Emergency Police – Telephone 131 444